Last Updated: September  2026

At Appex Beds Ltd, trading as AppexBeds.uk, we want our customers to have a clear and straightforward experience when purchasing beds, mattresses, and bedroom furniture.

This Returns & Refund Policy explains the process for returns, refunds, exchanges, and issues relating to products purchased through our website.

This policy applies to purchases made within the United Kingdom and is provided alongside your statutory consumer rights.

1. Returns and Cancellation Rights

For eligible online purchases, customers may have the right to cancel their order within 14 days of receiving their goods in accordance with applicable UK consumer law.

If you wish to request a return or cancellation, please contact our customer support team within the applicable timeframe.

To be eligible for a standard return, the product should be:

Unused

In its original condition

Complete with original components and packaging where reasonably possible

Not damaged, modified, or altered after delivery

Products must be returned in a condition suitable for resale.

2. Return Process

Before sending any product back, customers must contact our customer service team.

Please provide:

Order number

Proof of purchase

Reason for return

Relevant photos or details if required

Our team will provide the appropriate return instructions based on the product and circumstances.

Large furniture items may require specific collection or return arrangements due to their size and nature.
Customers should contact our support team before returning any large furniture items. Please do not send large items without receiving return instructions from our team.

3. Faulty, Damaged, or Incorrect Products

If your product arrives:

Faulty

Damaged

Incorrect

Not as described

Missing parts or components

Please contact us as soon as reasonably possible.

We may request:

Order details

Photos or videos showing the issue

Additional information required to assess the problem

Where a product is confirmed to be faulty, damaged, incorrect, or does not conform to the contract, we will provide an appropriate solution in accordance with your statutory consumer rights.

4. Exchanges

We may accept exchanges for eligible products.

To request an exchange, please contact our customer support team.

The product generally must be:

Unused

In new condition

Suitable for resale

Exchange availability may depend on product availability and the circumstances of the request.

5. Non Eligible Returns

Standard change of mind returns may not apply where products:

Have been used

Have been damaged after delivery

Have been incorrectly assembled or handled

Have been modified or altered

Are not in a condition suitable for resale

This does not affect your statutory rights relating to faulty, damaged, incorrect, or misdescribed products.

6. Return Costs

Return arrangements and any applicable costs will depend on the reason for the return and the product type.

For faulty, damaged, or incorrect products, we will handle returns in accordance with applicable UK consumer rights.

For change of mind returns, customers may be responsible for applicable return arrangements where permitted by law.

7. Refund Process

Once a returned item has been received and assessed, we will process any approved refund.

Refunds will normally be issued using the original payment method.

The time taken for funds to appear in your account may vary depending on:

Your bank

Your card provider

Payment method used

Where required by law, refunds will be processed within the applicable statutory timeframe.

8. Cancellation Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible.

We will make reasonable efforts to process your cancellation request before dispatch.

If an order has already been dispatched, the standard return process may apply.

9. Warranty

Eligible bed frames purchased from AppexBeds.uk are covered by a 24 month warranty.

Warranty coverage includes:

90 day comprehensive warranty period

Followed by a 2 year part replacement warranty for qualifying manufacturing defects

For complete warranty details, please refer to our Warranty Information page.

10. Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Appex Beds Ltd
Trading as: AppexBeds.uk

Registered Office:
128 City Road
London, EC1V 2NX
United Kingdom

Company Number: 16324043

WhatsApp: +447752623680

Email: info@appexbeds.uk

Phone: +447752623680

Opening Hours:

Monday to Friday: 9am to 7pm

Saturday: 10am to 6pm

Sunday: 10am to 6pm