Returns, Cancellations & Refund Policy

At Appex Beds Ltd, trading as AppexBeds.uk, we want you to be satisfied with your purchase. This policy explains our returns, cancellations, exchanges and refunds for orders placed through our website.

This policy applies to purchases delivered within the United Kingdom and is provided in addition to your statutory consumer rights.

1. 14-Day Cancellation and Returns

For eligible online purchases, you have the right to cancel your order within 14 days of receiving your goods, in accordance with applicable UK consumer law.

If you wish to cancel and return an eligible non-defective product, please contact us within the applicable 14-day cancellation period.

To qualify for a return under the standard cancellation policy, the product should be:

  • Unused

  • In its original condition

  • Complete with all original components and packaging where reasonably possible

  • Not damaged through use, misuse or improper handling

The product must be returned to us by mail using the return arrangements provided by our customer service team.

2. Return of Non-Defective Products

We accept returns of eligible non-defective products within the applicable 14-day cancellation period.

Where a product is returned under the standard cancellation policy, it must be in new and unused condition.

We do not charge a restocking fee for eligible returns.

Return arrangements and instructions will be provided by our customer service team.

3. Faulty, Damaged or Incorrect Products

If your product is faulty, damaged, incorrect, not as described, or otherwise does not conform to the contract, please contact us as soon as possible.

Such issues are handled separately from standard change-of-mind returns and may be subject to additional rights and remedies under applicable UK consumer law.

We may ask you to provide:

  • Your order number or proof of purchase

  • A description of the problem

  • Photographs or videos of the issue

  • Any other information reasonably required to assess the issue

Where a product is confirmed to be faulty, damaged or incorrect, we will provide an appropriate remedy in accordance with your statutory rights.

4. Exchanges

We accept exchanges for eligible products.

If you would like to exchange an eligible product, please contact our customer service team within the applicable return period.

The product must generally be unused, in new condition and suitable for resale, unless the exchange relates to a product that is faulty, damaged or incorrect.

Our customer service team will explain the exchange process and any applicable arrangements.

5. Return Method and Return Label

Eligible returns are made by mail using the return arrangements provided by our customer service team.

Where a return label is required and applicable to the return, we will provide the return label free of charge and provide instructions on how to use it.

Customers should contact our customer service team before sending a return so that the correct return instructions and, where applicable, a return label can be provided.

For faulty, damaged or incorrect products, we will provide appropriate return arrangements in accordance with your statutory consumer rights.

6. Refunds

Once an eligible return has been received and assessed, we will process the applicable refund.

Our standard refund processing timeframe is up to 21 days, subject always to applicable UK consumer law.

Refunds will normally be made using the original payment method.

Where required by law, refunds will be provided within the applicable statutory timeframe.

7. Products That Are Not Eligible for Standard Change-of-Mind Returns

The standard 14-day cancellation and return policy applies only to eligible products.

Products may not qualify for a standard change-of-mind return where they:

  • Have been used

  • Have been damaged after delivery

  • Have been improperly assembled or handled

  • Have been modified or altered

  • Are otherwise not in new and unused condition

This does not affect your statutory rights where a product is faulty, damaged, incorrect, not as described, or does not conform to the contract.

8. Cancellation Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible.

Where an order has not yet been dispatched, we will make reasonable efforts to process the cancellation before dispatch.

If the order has already been dispatched, the standard cancellation and return process may apply.

9. Warranty

Our **24-month warranty** for eligible bed frames is separate from this returns and cancellation policy.

The warranty consists of a **90-day comprehensive warranty**, followed by a **2-year part replacement warranty** for qualifying manufacturing defects affecting individual components.

The warranty is provided in addition to your statutory consumer rights.

For full details, including what is covered and excluded, please refer to our Warranty Information.

10. Your Statutory Consumer Rights

Nothing in this policy limits, excludes or replaces your statutory consumer rights.

If a product is faulty, damaged, not as described, or does not conform to the contract, you may have additional rights and remedies under applicable UK consumer law.

Your statutory rights apply separately from our standard 14-day cancellation policy and our 24-month warranty.

Appex Beds Ltd, trading as AppexBeds.uk, reserves the right to assess returned products where appropriate before processing a return, exchange or refund, subject to your statutory rights.