Last Updated: September  2026

At Appex Beds Ltd, trading as AppexBeds.uk, we aim to provide reliable and convenient delivery services for our beds, mattresses, and bedroom furniture across the United Kingdom.

This Shipping & Delivery Policy explains our delivery timeframes, delivery areas, access requirements, and important information about receiving your order.

1. Delivery Times

Delivery times may vary depending on:

Product availability

Product type

Delivery location

Preparation requirements

Delivery service selected

Our estimated delivery timeframes are:

Standard Delivery

Standard delivery is generally estimated within:

5 to 10 working days

for eligible products.

Express Delivery

Where available, express delivery may be offered for selected products and delivery locations.

The applicable delivery timeframe and any additional charges will be displayed or confirmed before the service is arranged.

Northern Ireland Delivery

Delivery to Northern Ireland may require additional time compared with standard mainland UK delivery.

Estimated delivery time:

2 to 3 weeks

Additional delivery charges may apply depending on the product and delivery location.

2. Product Specific Delivery Information

Some products may require additional preparation or production time before dispatch.

Where a product has a specific delivery timeframe, the information provided on the product page will apply.

For made to order or customised products, delivery times may vary depending on the specifications of the order.

If there is any significant change to the expected delivery timeframe, we will communicate this where appropriate.

3. Delivery Areas

We provide delivery services across the United Kingdom, subject to product and location availability.

Free standard delivery is available for eligible UK mainland addresses. Additional charges may apply for remote, offshore, or non standard delivery locations.

Additional delivery charges or longer delivery times may apply for:

Remote locations

Offshore areas

Non standard delivery addresses

Any additional delivery charges will be communicated before the delivery is arranged.

4. Access Requirements

Customers are responsible for ensuring that the selected product can reasonably access the delivery address.

Before placing an order, please check:

Doorways and entrances

Hallways and corridors

Staircases

Lifts

Tight corners

Other access points

If you are unsure whether a product will fit through your property, please contact our customer service team before placing your order.

If delivery cannot be completed due to insufficient access, we will discuss available options with you.

Any applicable additional delivery or rearrangement costs will be communicated before they are incurred.

5. Arranging Your Delivery

Once your order has been processed and is ready for delivery, our team or delivery partner may contact you to arrange a suitable delivery date.

Depending on your location and delivery service, you may receive:

A provisional delivery date

An estimated delivery time window

Delivery instructions where applicable

Customers should ensure someone is available at the delivery address to receive the order.

If you are unable to accept a scheduled delivery, please contact us as soon as possible so alternative arrangements can be discussed.

6. Delivery and Assembly

Where assembly or fitting is included with your order or selected as an additional service, our delivery team will assemble the product in a suitable room, subject to reasonable access.

Assembly does not normally include:

Dismantling existing furniture

Removing old furniture

Moving unrelated household items

unless this has been specifically agreed with us in advance.

7. Checking Your Delivery

Please check your order when it arrives.

If you notice:

Visible damage

Missing parts

Incorrect items

Other delivery issues

please contact us as soon as reasonably possible.

We may request:

Photographs

Videos

Order details

Additional information to assess the issue

If a product is faulty, damaged, incorrect, not as described, or does not conform to the contract, your statutory consumer rights remain unaffected.

8. Delivery Delays

We make reasonable efforts to meet the estimated delivery timeframe provided for your order.

However, delays may occasionally occur due to circumstances outside our reasonable control, including:

Severe weather

Transport disruption

Supplier delays

Operational issues

Other unforeseen circumstances

If we become aware of a significant delay affecting your order, we will provide an update where appropriate.

9. Contact Us

If you have any questions about delivery, access requirements, assembly, or your order, please contact us:

Appex Beds Ltd
Trading as: AppexBeds.uk

Registered Office:
128 City Road
London, EC1V 2NX
United Kingdom

Company Number: 16324043

WhatsApp: +447752623680

Email: info@appexbeds.uk

Phone: +447752623680

Opening Hours:

Monday to Friday: 9am to 7pm

Saturday: 10am to 6pm

Sunday: 10am to 6pm