Warranty Information

At Appex Beds Ltd, trading as AppexBeds.uk, we are committed to providing quality bed frames and bedroom furniture supported by reliable customer service.

This Warranty Information explains the warranty coverage available for eligible products purchased through our website.

This warranty is provided in addition to your statutory consumer rights under applicable UK consumer law.

1. 24 Month Warranty

Eligible bed frames purchased from AppexBeds.uk are covered by a 24 month warranty.
This warranty applies to eligible bed frames only. Warranty coverage for mattresses, bedroom furniture, and other products may vary and will be specified on the relevant product page.

The warranty includes:

First 90 days:
A comprehensive warranty period covering eligible manufacturing defects.

Following 21 months:
A part replacement warranty covering qualifying manufacturing defects affecting individual components.

The total warranty period is 24 months from the date of purchase.

2. What Is Covered

This warranty may cover manufacturing related issues including:

Manufacturing faults

Defective materials

Defective components

Workmanship issues

Structural defects affecting the bed frame

Components that fail due to manufacturing defects

Each warranty claim will be assessed based on the product condition and the circumstances of the issue.

3. What Is Not Covered

This warranty does not normally cover issues caused by:

Normal wear and tear

Accidental damage

Misuse or improper use

Neglect or poor care

Incorrect assembly or installation

Failure to follow product care instructions

Unauthorised modifications or alterations

Damage caused by moving or transporting the product after delivery

External factors unrelated to manufacturing defects

The warranty does not cover damage resulting from use outside the intended purpose of the product.

4. Warranty Claims

If you believe your product has developed a manufacturing defect, please contact our customer support team.

To help us assess your claim, please provide:

Order number or proof of purchase

Description of the issue

Photographs or videos showing the problem where applicable

Any additional information reasonably required to review the claim

Our team will review the information provided and advise you on the next steps.

5. Warranty Remedies

Depending on the nature of the issue, we may provide:

Replacement parts

Repair where applicable

Replacement product where appropriate

Another suitable remedy depending on the circumstances

The solution provided may depend on:

Nature of the defect

Availability of replacement parts

Product condition

Applicable consumer rights

6. Warranty Limitations

This warranty applies only to eligible manufacturing defects.

It does not replace or limit your statutory consumer rights.

If a product is faulty, damaged, incorrect, not as described, or does not conform to the contract, you may have additional rights under applicable UK consumer law.

7. Contact Us

If you have questions regarding your warranty or wish to make a warranty claim, please contact us:

Appex Beds Ltd
Trading as: AppexBeds.uk

Registered Office:
128 City Road
London, EC1V 2NX
United Kingdom

Company Number: 16324043

WhatsApp: +447752623680

Email: info@appexbeds.uk

Phone: +447752623680

Opening Hours:

Monday to Friday: 9am to 7pm

Saturday: 10am to 6pm

Sunday: 10am to 6pm