Last Updated: September 2026

At Appex Beds Ltd, trading as AppexBeds.uk, we aim to provide customers with a secure, simple, and convenient payment experience when purchasing beds, mattresses, and bedroom furniture through our website.

This Payment Policy explains the payment methods available, payment processing, security measures, and important information regarding online transactions.

1. Accepted Payment Methods

We accept secure online payment methods available during checkout.

Available payment options may include:

Credit and Debit Cards

Apple Pay

Google Pay

Other payment methods displayed during checkout

The available payment options may vary depending on your location, device, and payment provider availability.

2. Payment Processing

All payments must be completed successfully before an order can be processed.

When you place an order, your payment details are securely processed through trusted third-party payment providers.

Appex Beds Ltd does not store complete payment card information on our systems.

Payment providers process transactions according to their own security procedures and privacy policies.

3. Order Confirmation

After completing your purchase, you will receive an order confirmation email containing your order details.

An order confirmation means we have received your order request. Order acceptance is subject to product availability, payment approval, and our Terms & Conditions.

If there is any issue with payment, product availability, or order information, our team may contact you before processing your order.

4. Payment Security

We take reasonable steps to help protect customer payment information.

Our website uses secure payment processing technology designed to protect transaction information during checkout.

Customers should ensure that:

Their payment information is accurate

Their billing information matches their payment details

They only use authorised payment methods belonging to them or with permission to use

5. Failed or Declined Payments

If a payment is declined or unsuccessful:

Your order may not be processed

You may need to contact your payment provider

You may retry payment using another available payment method

If you believe you have been charged incorrectly, please contact our customer support team with your order details.

6. Payment Confirmation and Order Processing

Orders will normally begin processing after successful payment confirmation.

Delivery times are calculated from the point at which your order has been confirmed and processed, subject to product availability and any applicable preparation requirements.

7. Refund Payments

Where a refund is approved, it will normally be issued using the original payment method used for the purchase.

Refund processing times may vary depending on:

The payment provider

Your bank or card issuer

The method used for payment

For full details regarding refunds, please refer to our Returns & Refund Policy.

8. Fraud Prevention

We may carry out reasonable checks to protect customers and prevent fraudulent transactions.

In some cases, additional information may be requested before an order can be processed.

We reserve the right to delay or cancel orders where payment security concerns cannot be resolved.

9. Contact Us

If you have any questions regarding payments, transactions, or your order, please contact us:

Appex Beds Ltd
Trading as: AppexBeds.uk

Registered Office:
128 City Road
London, EC1V 2NX
United Kingdom

Company Number: 16324043

WhatsApp: +447752623680

Email: info@appexbeds.uk

Phone: +447752623680

Opening Hours:

Monday to Friday: 9am to 7pm

Saturday: 10am to 6pm

Sunday: 10am to 6pm