Returns, Cancellations & Refund Policy

Damaged or Missing Items
Please inspect your delivery upon arrival and check all packaging for signs of damage. If you notice anything wrong, report it to us via email within 24 hours of delivery so we can resolve it quickly.

Your Right to Cancel (14-Day Cooling-Off Period)
Under UK consumer law, you have 14 days from the date of delivery to cancel your order for any reason. To cancel, please contact us in writing via email.

– Custom-sized products (including bespoke headboards, footboards, or side rails) are made to order and cannot be cancelled or returned once production has started, unless faulty.
– Returned items must be unused, in their original packaging, in resaleable condition, and accompanied by proof of purchase. Any free gifts included with the order must also be returned.
– If the return is not due to a fault (for example, ordering the wrong size or changing your mind), a £50 handling charge will be deducted from your refund to cover return processing.
– If we arrange collection via our delivery team, a collection fee starting from £50 will be deducted from your refund. Alternatively, you may arrange the return at your own expense using a tracked delivery service.this charge covers collection, logistics and restocking costs.

– Refunds are processed within 14 days of us receiving the returned item in acceptable condition.

Cancelling Before Dispatch
If you cancel your order before it has been dispatched, a £75 administration fee will apply to cover processing costs already incurred.

Faulty or Damaged Goods
If your item arrives faulty, damaged, or with missing parts, please notify us within 14 days of delivery along with photographic evidence. We will arrange a free repair, replacement part, or full refund, at no cost to you.

Colour and Fabric Disclaimer
Please request free fabric samples before ordering if you are unsure about colour or material. We cannot accept returns based on colour or fabric preference once an item has been delivered, unless the item is faulty.

Delivery Access Issues
If we are unable to deliver due to access issues or unforeseen circumstances, a rearranged delivery fee of £50 per pallet may apply.

Areas We Do Not Collect From
Customers in the following areas must arrange their own return shipping, as we do not offer collection in these regions:
– Channel Islands
– Northern Ireland
– Republic of Ireland
– Isle of Wight
– North of Aberdeen

Return Shipping Responsibility
It is your responsibility to package returns securely in their original packaging. We recommend using a tracked delivery service and keeping proof of postage, as we cannot be held liable for items lost in transit.

Warranty
All bed frames come with a 90-day comprehensive warranty covering defects in materials or workmanship, plus a 2-year part-replacement warranty for manufacturing defects. This does not cover damage from normal wear and tear, misuse, improper assembly, or unauthorised alterations.