Terms & Conditions

About Us

This website is operated by Appex Beds Ltd, trading as AppexBeds.uk (“we”, “us”, or “our”).

AppexBeds.uk is the trading name used by Appex Beds Ltd for the sale of beds, mattresses, bedroom furniture, and related products through this website.

By using this website or placing an order with us, you agree to these Terms & Conditions, together with our Privacy Policy and Returns, Cancellations & Refund Policy.

Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer law.

Please read these terms carefully before placing an order.

1. Acceptance of Terms

By accessing or using this website, you agree to comply with these Terms & Conditions.

We may update these terms from time to time to reflect changes to our services, products, or legal requirements. The latest version will be available on this website.

Any changes will not affect rights that have already arisen under an order you have placed.

2. General Terms

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate and up to date.

However, product colours and appearance may vary slightly depending on your screen, device, lighting conditions, and the characteristics of individual materials.

Product availability, specifications, and pricing may change from time to time.

If we identify an obvious error in a product description, price, or other important information, we will contact you where appropriate and explain the available options before proceeding.

3. Placing and Accepting an Order

When you place an order through our website, you will receive an order acknowledgement confirming that we have received your order.

An order becomes accepted in accordance with the terms communicated to you during the ordering process and applicable consumer law.

We reserve the right to contact you if there is an issue with product availability, pricing, delivery information, or other material information relating to your order.

If we are unable to fulfil an order, we will notify you as soon as reasonably possible and provide any refund that is due.

4. Copyright and Website Content

All text, graphics, photographs, product images, logos, designs, and other content on this website are owned by or licensed to Appex Beds Ltd, unless otherwise stated.

You may view and use the website for personal and lawful purposes, including researching products and placing orders.

You must not reproduce, distribute, modify, publish, or commercially use our website content without our prior written permission, except where permitted by law.

5. Deposits and Payments

Where a deposit or part-payment is required, the applicable payment terms will be clearly communicated during the ordering process.

Refunds and cancellations will be handled in accordance with the circumstances of the order, our Returns, Cancellations & Refund Policy, and your statutory consumer rights.

Nothing in these Terms & Conditions removes or restricts any statutory right you may have to a refund.

6. Discount Codes and Promotions

Discount codes and promotional offers may be available from time to time.

Unless otherwise stated:

  • Only one promotional code may be used per order.

  • Promotional codes may have specific terms, expiry dates, or product restrictions.

  • Promotional codes cannot be combined with other offers unless expressly stated.

  • We reserve the right to withdraw or amend promotional offers where permitted by law.

Any promotional terms applicable to a specific offer will be displayed with that promotion.

7. Order Changes

If you wish to make changes to an order after placing it, please contact us as soon as possible.

We will do our best to accommodate reasonable changes, subject to the stage of production, product availability, and whether the product has been made to your specifications.

Any additional costs resulting from an agreed change will be explained to you before the change is confirmed.

8. Delivery

We aim to deliver orders within the estimated delivery timeframe provided during the ordering process or communicated to you after purchase.

Delivery arrangements may vary depending on the product, delivery location, and service selected.

  • Please provide accurate delivery and contact information when placing your order.

  • Please ensure that reasonable access is available for delivery.

  • Delivery arrangements and any applicable delivery charges will be communicated before the relevant service is provided.

  • If you are unable to accept a scheduled delivery, please contact us as soon as possible so that alternative arrangements can be discussed.

  • Where a rearranged delivery results in an additional charge, the applicable charge will be communicated to you before the new delivery is arranged.

We will not be responsible for delays caused by circumstances outside our reasonable control, although your statutory rights remain unaffected.

9. Fitting and Assembly

Where an assembly or fitting service is included with your order or selected as an additional service, our delivery team will assemble the product in a suitable room, subject to reasonable access.

The assembly service does not normally include dismantling existing furniture or removing old furniture unless this has been specifically agreed with us in advance.

Before ordering, customers should check that the selected product can reasonably access the property, including doorways, hallways, staircases, lifts, and other access points.

If you are unsure about access requirements, please contact us before placing your order.

Your statutory rights regarding returns, faulty goods, or products that do not conform to the contract remain unaffected.

10. Limitation of Liability

We will take reasonable care in providing our products and services.

We are not responsible for delays or failure to perform our obligations where this is caused by circumstances outside our reasonable control, such as severe weather, transport disruption, supplier delays, or other unforeseen events.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing in these terms affects your statutory rights as a consumer or our liability for matters that cannot legally be excluded or limited.

11. Consumer Rights

These Terms & Conditions are intended to operate alongside your rights under UK consumer law.

If a product is faulty, damaged, incorrect, not as described, or does not conform to the contract, you may have legal rights and remedies available to you.

For information about cancellations, returns, refunds, faulty products, and warranty coverage, please refer to our Returns, Cancellations & Refund Policy.

12. Contact Us

If you have any questions about these Terms & Conditions, your order, delivery, returns, refunds, or any of our products, please contact us using the contact details provided on our website.

Registered Company Name: Appex Beds Ltd
Trading As: AppexBeds.uk