Frequently Asked Questions

At Appex Beds Ltd, trading as AppexBeds.uk, we want to make your shopping experience simple and convenient.

Below are answers to some commonly asked questions about our products, orders, delivery, payments, returns, and warranty.

1. What products do you sell?

AppexBeds.uk provides a range of bedroom furniture products including:

Bed frames

Storage beds

Mattresses

Bedroom furniture

Bedroom furniture and related accessories available on our website.

Our products are designed to combine comfort, style, and practical functionality.

2. Where do you deliver?

We provide delivery services across the United Kingdom.

Standard delivery is available for eligible UK mainland addresses.

Additional charges or longer delivery times may apply for remote, offshore, or non standard delivery locations.

3. How long does delivery take?

Standard delivery is generally estimated within:

5 to 10 working days

Delivery times may vary depending on:

Product availability

Delivery location

Product preparation requirements

Delivery service selected

For some products, specific delivery information may be displayed on the product page.

4. Do you offer express delivery?

Express delivery may be available for selected products and locations.

The available delivery timeframe and any additional charges will be confirmed before the service is arranged.

5. Do you deliver to Northern Ireland?

Yes, we provide delivery services to Northern Ireland.

Northern Ireland delivery is generally estimated at:

2 to 3 weeks

Additional delivery charges may apply depending on the product and location.

6. Are assembly services available?

Where assembly or fitting is included with your order or selected as an additional service, our delivery team will assemble the product in a suitable room.

Assembly does not normally include:

Removing old furniture

Dismantling existing furniture

Moving unrelated household items

unless specifically agreed in advance.

7. What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment options may include:

Credit and debit cards

Apple Pay

Google Pay

Other available payment methods shown at checkout

All payments are processed securely through trusted payment providers.

8. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible.

If your order has not been dispatched, we will make reasonable efforts to process the cancellation.

If your order has already been dispatched, our Returns & Refund Policy may apply.

9. Can I return my order?

Eligible online purchases may qualify for returns in accordance with applicable UK consumer law.

Returned products should generally be:

Unused

In original condition

Complete with original components and packaging where reasonably possible

Suitable for resale

Please contact our customer support team before returning any product.

10. What if my product arrives damaged or faulty?

If your product arrives damaged, faulty, incorrect, or not as described, please contact us as soon as reasonably possible.

We may request:

Order details

Photos or videos of the issue

Additional information to assess the problem

We will review the issue and provide an appropriate solution.

11. Do your products come with a warranty?

Eligible bed frames purchased from AppexBeds.uk include a 24 month warranty.

The warranty includes:

First 90 days comprehensive warranty

Following 21 months part replacement warranty for qualifying manufacturing defects

Please refer to our Warranty Information page for full details.

12. How can I contact customer support?

You can contact our team using the details below:

Appex Beds Ltd
Trading as: AppexBeds.uk

Registered Office:
128 City Road
London, EC1V 2NX
United Kingdom

Company Number: 16324043

WhatsApp: +447752623680

Email: info@appexbeds.uk

Phone: +447752623680

Opening Hours:

Monday to Friday: 9am to 7pm

Saturday: 10am to 6pm

Sunday: 10am to 6pm

13. Need Help With an Existing Order?

If you already placed an order, please reply directly to your order confirmation email so our team can assist you faster.

Please include your order details when contacting us for order related support.