Frequently Asked Questions

1. How long will my bed take to be delivered?

Delivery times can vary depending on the product, availability, and your delivery location. The estimated delivery timeframe will be provided during the ordering process or confirmed with you after your order is placed.

Our delivery team will contact you to arrange a suitable delivery date.

2. Can I choose my preferred delivery date?

We will do our best to accommodate your preferred delivery date. You can contact our customer service team after placing your order to discuss available delivery options.

Please note that delivery dates are subject to availability and your location.

3. Do you offer bed assembly?

Yes, assembly may be available depending on the product and delivery service selected.

Where assembly is included or available, our delivery team can assemble the bed in a suitable room. Any additional services, such as removing existing furniture or disposing of packaging, should be confirmed with our team before delivery.

4. What should I check before ordering a bed?

Before placing your order, we recommend checking that the selected bed size is suitable for your bedroom and that there is sufficient access for delivery.

Please consider doorways, hallways, staircases, lifts, and other access points.

If you are unsure whether a particular product will fit through your property, please contact us before placing your order and our team will be happy to assist.

5. Can I cancel or return my order?

For most online purchases, you may have a statutory right to cancel your order within the applicable cancellation period.

Some products made specifically to your specifications or clearly personalised may be subject to legal exceptions.

For complete information about cancellations, returns, refunds, and applicable conditions, please see our Returns, Cancellations & Refund Policy.

6. Are deposits refundable?

Where a deposit or part-payment is required, the applicable cancellation and refund terms will depend on the circumstances of the order and your statutory rights.

Please refer to our Returns, Cancellations & Refund Policy or contact our customer service team if you have questions about a specific order.

7. Do you offer discounts or promotional codes?

We may offer discounts and promotional codes from time to time.

Any applicable terms, expiry dates, or restrictions will be displayed with the relevant promotion. Unless otherwise stated, promotional codes cannot be combined with other offers.

8. What happens if I am unavailable for delivery?

If you are unable to accept your scheduled delivery, please contact our team as soon as possible so that we can discuss alternative arrangements.

Where a new delivery appointment is required, any applicable additional delivery costs will be communicated to you before the rearranged delivery is confirmed.

9. What should I do if my bed arrives damaged?

Please check your order when it is delivered and contact us as soon as possible if you notice any damage, missing parts, or other issues.

Photographs of the product and packaging may be requested to help us assess the issue and arrange an appropriate solution.

If the product is faulty, damaged, incorrect, or does not conform to the contract, your statutory consumer rights remain unaffected.

10. Is financing or flexible payment available?

Available payment methods and any flexible payment options will be displayed during the checkout process.

Payment options may vary depending on the order and availability at the time of purchase.

If you have any questions about payment methods, please contact our customer service team before placing your order.

11. How can I contact you?

If you have questions about a product, delivery, order, cancellation, return, refund, or warranty, please contact our customer service team using the contact details provided on our website.

We are happy to help with any questions before or after your purchase.