At Appex Beds Ltd, trading as AppexBeds.uk, we aim to provide reliable delivery services for our beds, mattresses, and bedroom furniture across the UK.

Delivery Times

Standard Delivery

We offer FREE UK mainland delivery on all orders.

Standard delivery is generally estimated at 5–10 working days for eligible products.

Delivery times may vary depending on the product, availability, delivery location, and other circumstances.

Express Delivery

Where available, express delivery may be offered for selected products and delivery locations.

Express delivery is generally estimated at 4–7 working days and may be subject to an additional delivery charge.

The applicable delivery option, timeframe, and charge will be displayed or confirmed before the service is arranged.

Northern Ireland

Delivery to Northern Ireland is generally estimated at 2–3 weeks and may be subject to an additional delivery charge.

The applicable delivery timeframe and charge will be confirmed based on the product and delivery location.

Product-Specific Delivery Information

Some products may require additional preparation or production time before dispatch.

Where a product has a specific delivery timeframe, the delivery information shown on the relevant product page will apply.

For made-to-order or customised products, delivery times may vary depending on the specifications of the order.

If there is any significant change to the expected delivery timeframe, we will communicate this to you where appropriate.

Delivery Areas

We offer delivery services across the United Kingdom, subject to product and location availability.

UK mainland standard delivery is free on all orders.

Some remote, offshore, or non-standard delivery locations may require additional delivery charges or longer delivery times.

Where an additional delivery charge applies, this will be communicated before the delivery is arranged.

Access Requirements

Customers are responsible for ensuring that the selected product can reasonably access the delivery address.

Before placing an order, we recommend checking:

  • Doorways and entrances
  • Hallways and corridors
  • Staircases
  • Lifts
  • Tight corners
  • Other access points

If you are unsure whether a product will fit through your property, please contact our customer service team before placing your order.

If delivery cannot be completed because reasonable access is unavailable, we will discuss the available options with you.

Any applicable additional delivery or rearrangement costs will be communicated before they are incurred.

Arranging Your Delivery

Once your order has been processed and is ready for delivery, our team or delivery partner may contact you to arrange a suitable delivery date.

Depending on the delivery service and location, you may receive a provisional delivery date and an estimated delivery time window.

We recommend ensuring that someone is available at the delivery address to receive the order.

If you are unable to accept a scheduled delivery, please contact us as soon as possible so that alternative arrangements can be discussed.

Where a rearranged delivery results in an additional charge, the applicable charge will be communicated before the new delivery is arranged.

Delivery and Assembly

Where assembly or fitting is included with your order or selected as an additional service, our delivery team will assemble the product in a suitable room, subject to reasonable access.

Assembly does not normally include dismantling existing furniture or removing old furniture unless this has been specifically agreed in advance.

Checking Your Delivery

Please check your order when it arrives and notify us as soon as reasonably possible if you notice any visible damage, missing parts, or other issues.

Photographs of the product and packaging may be requested to help us assess the issue and arrange an appropriate solution.

If a product is faulty, damaged, incorrect, not as described, or does not conform to the contract, your statutory consumer rights remain unaffected.

You may be asked to confirm receipt of the delivery, but any delivery confirmation does not remove or limit your statutory rights.

Delivery Delays

We make reasonable efforts to meet the estimated delivery timeframe provided for your order.

However, delays may occasionally occur due to circumstances outside our reasonable control, including severe weather, transport disruption, supplier delays, operational issues, or other unforeseen circumstances.

If we become aware of a significant delay affecting your order, we will provide an update where appropriate.

Contact Us

If you have any questions about delivery, access requirements, assembly, or your order, please contact our customer service team using the contact details provided on our website.

Appex Beds Ltd
Trading as: AppexBeds.uk
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Company Number: 16324043