Last Updated: September  2026

At  Appex Beds Ltd, trading as AppexBeds.uk, we understand that customers may sometimes need to cancel an order. This Cancellation Policy explains the process for requesting cancellations and the applicable terms.

This policy applies to orders placed through our website and works alongside your statutory consumer rights under applicable UK law.

1. Cancelling an Order Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact our customer support team as soon as possible.

We will make reasonable efforts to process your cancellation request before the order enters the dispatch process.

If your order has not yet been processed or dispatched, we will confirm the cancellation and arrange any applicable refund.

2. Cancelling an Order After Dispatch

If your order has already been dispatched, cancellation may no longer be possible before delivery.

In this situation, you may need to follow our Returns & Refund Policy and the applicable cancellation rights for eligible products.

Please contact our customer support team for guidance.

3. 14 Day Cancellation Rights

For eligible online purchases, customers may have the right to cancel their order within 14 days of receiving the goods in accordance with applicable UK consumer law.

To exercise your cancellation rights, you must contact us within the applicable cancellation period.

Products returned under standard cancellation rights should generally be:

Unused

In original condition

Complete with original components and packaging where reasonably possible

Suitable for resale

4. Products That May Not Qualify for Standard Cancellation

Some products may not qualify for standard change of mind cancellation where applicable, including products that:

Have been used

Have been damaged after delivery

Have been modified or altered

Are not in a condition suitable for resale

This does not affect your statutory rights relating to faulty, damaged, incorrect, or misdescribed products.

5. Cancellation Refunds

Where a cancellation request is approved, refunds will normally be processed using the original payment method.

Refund processing times may vary depending on:

Payment provider

Bank processing times

Payment method used

Where required by law, refunds will be processed within the applicable statutory timeframe.

6. Made To Order and Customised Products

Some products may require additional preparation, production, or customisation before dispatch.

Cancellation options for made to order or customised products may depend on whether production has started and the circumstances of the order.

Customers should contact us as soon as possible if they wish to cancel such orders.

7. How to Request a Cancellation

To request a cancellation, please contact us with:

Order number

Customer name

Email address used for the order

Reason for cancellation

Our team will review your request and confirm the available options.

8. Contact Us

If you have any questions about cancelling an order, please contact us:

Appex Beds Ltd
Trading as: AppexBeds.uk

Registered Office:
128 City Road
London, EC1V 2NX
United Kingdom

Company Number: 16324043

WhatsApp: +447752623680

Email: info@appexbeds.uk

Phone: +447752623680

Opening Hours:

Monday to Friday: 9am to 7pm

Saturday: 10am to 6pm

Sunday: 10am to 6pm